Privacy Policy

Introduction

RapidCrew Gilroy Towing values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our towing and roadside assistance services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide to us directly when you request our services. This may include:

• Contact information (name, phone number, email address)
• Location information (pickup and drop-off addresses)
• Vehicle information (make, model, year, license plate, VIN)
• Payment information (credit card details, billing address)
• Service details (date, time, type of service requested)

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited. This helps us improve our online experience and understand how customers use our site.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Dispatch our drivers to your location and complete the service
• Process payments and maintain billing records
• Communicate with you about your service request and any updates
• Respond to your questions and customer service inquiries
• Comply with legal obligations and resolve disputes if they arise
• Improve our services and develop new offerings based on customer feedback

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors who handle credit card transactions securely
• Insurance companies if a claim is filed related to our services
• Law enforcement or government agencies when required by law or to protect our rights
• Service providers who assist with our website, communications, or business operations

These third parties are required to protect your information and may only use it for the specific purposes we authorize. We do not share your information with unrelated third parties without your consent.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We use secure payment processing systems and limit access to your information to employees who need it to perform their jobs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years to support warranty claims, insurance matters, and legal requirements. You may request deletion of your information by contacting us, subject to our legal obligations to retain certain records.

Your Rights

You have the right to access, correct, or delete your personal information. You may also:

• Request a copy of the personal information we hold about you
• Ask us to update or correct inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of promotional communications (though we do not send marketing emails without consent)

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may limit some features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

RapidCrew Gilroy Towing may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: